No one wants to deal with technical issues on a Monday morning, but unfortunately, we often do. Today was one of those Mondays, and the issue is that for many the connection between Bill.com and Hubdoc has been broken (or at least wounded a bit). I have not been able to confirm the exact cause of the issue, but I suspect it has something to do with the Bill.com maintenance release from this past weekend (12/2/2016). I have reached out to both companies, the cause of the issue is being investigated.
Are Your Bills Being Published to Bill.com?
If you use Hubdoc to fetch documents and auto publish as bills to Bill.com I would suggest that you log into Hubdoc and check the status of bills fetched since the 12/2 Bill.com update. If they appear in the documents list with a “Failed” status, they have not been published to Bill.com. Before you try to manually publish them to Bill.com use the simple steps below to reestablish the connection between the two applications.
Simple Steps to Resolve the Issue
Step 1 – In Hubdoc click on Accounts in the upper right corner then click on the Destinations tab. Look for the Bill.com connection, if it shows connected to Bill.com click on the Disconnect button. Log out of your Hubdoc account by clicking on the company name in the upper right-hand corner then select logout.
Step 2 – In Bill.com click on the Gear icon > App Center. If Hubdoc does not appear to be connected, you can click on the Hubdoc tile to set up the connection. If it does appear to be connected, you will need to disconnect in Bill.com then reconnect. To cancel the connection in Bill.com click on the Hubdoc tile then click on the Setup Link. You will see the option to disconnect. Once this is complete, you can reconnect Bill.com to Hubdoc using the connect button in Bill.com.
Step 3 – Once the connection between the two is re-established, you will need to manually publish any bills that failed to publish to Bill.com.
If you are unable to establish a connection or publish the bills to Bill.com I suggest that you contact the respective support team for assistance.